Returns & Refunds

We want you to be happy with your purchase. Please read our return policy carefully.

  1. RETURN WINDOW

1.1 You may request a return within 30 days of delivery for unopened, unused items in their original packaging.
1.2 Items that have been opened or used cannot be returned for hygiene reasons, except where faulty.

  1. NON-RETURNABLE ITEMS

For hygiene and safety reasons, the following cannot be returned once opened:

  • Items with opened or damaged seals
  • Items that have been used or tested
  • Items with visible wear
  1. DAMAGED OR FAULTY ITEMS

3.1 If your item arrives damaged or defective, contact us within 14 days of delivery with a photo of the issue.
3.2 We will arrange a replacement or refund at no additional cost.

  1. RETURN PROCESS

To start a return:

  1. Contact us at [你的邮箱] with your order number and reason for return.
  2. We will provide the return instructions.
  3. Pack the item securely in its original packaging.
  4. Ship the item back using a trackable method.
  5. REFUNDS

5.1 Once we receive and inspect your returned item, we will process your refund within 5–10 business days.
5.2 Refunds are issued to the original payment method.
5.3 Return shipping costs are the responsibility of the buyer, except for damaged or faulty items.

  1. CANCELLATIONS

6.1 Orders can be cancelled for a full refund if not yet shipped.
6.2 Once an order has shipped, the standard return process applies.

  1. CONTACT

Return questions? Contact us at: 204568974@qq.com

Last updated: 2026

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